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Booking Information

Important for your stay

You can cancel or postpone all bookings until 14 days prior to arrival. After this period, the General Terms and Conditions of the accommodation are valid. 

Furthermore, a free cancellation or rebooking is possible UP TO THE ARRIVAL DAY under following conditions:

* Your country is classified as high-risk area and quarantine is required upon arrival.

* Travel alert for Austria/Tyrol/Serfaus-Fiss-Ladis region, quarantine is required when leaving.

* Border closures.

* Official closure of cable cars and service businesses. 

* official closures of our house.


Otherwise, the "General Terms and Conditions for the Hotel Industry (AGBH 2006)" apply! 

Prices are in Euro including VAT, excluding visitor's tax and final cleaning. Subject to price and season changes and typing errors! 

The Terms & Conditons of the Austrian Hotel Industry (AGBH 2006) apply. In particular, the cancellation conditions are regulated by the Accommodation Agreement as follows:

Not later than 3 months before the agreed date of arrival the accommodation contract can be terminated by the other party without payment of a cancellation fee by a unilateral declaration.

Outside this period the following cancellation fees apply:
  •  until 1 month before arrival day: 40% of the booked arrangement
  •  until 1 week before arrival day: 70% of the booked arrangement
  •  within the last week before arrival day: 90% of the booked arrangement

We recommend taking out trip cancellation insurance - we are happy to send you the documents.

Unless otherwise agreed, the conditions of cancellation contained in the General Terms and Conditions for the Hotel Industry (ÖHV contractual terms) apply.

› Information about: ÖHV-AGBH - download as PDF

› More iformatione about the cancellation conditions of the ÖHV